Zero Cancellation (Trip Cancellation Extension powered by Liberty General Insurance Ltd.) is an Add-on Insurance product facilitated by SpiceJet for its passengers booking their flight ticket on SpiceJet website, mobile site and mobile application. This product facilitates customers to claim the reimbursement of cancellation charges maximum upto INR 5000 applied in the event of cancellation of the flight ticket(s).

Customer can claim reimbursement of cancellation charges maximum upto INR 5000 per policy.

• 1. Log on to www.spicejet.com , mobile site or App
• 2. Select your preferred flight.
• 3. On the add-ons product page, select Zero Cancellation (Trip Cancellation Extension).
• 4. Premium amount would be added to the Total due amount.
• 5. Make the payment to complete the purchase.
• 6. Receive the policy document from LGI on your email ID.

The following amount paid would not be considered for the purpose of processing the claim

• 1. Convenience Fee
• 2. Any add-on purchased (for example meals, seats, spicemax)
• 3. Amount paid for Zero Cancellation (Trip Cancellation Extension).

To claim the refund of cancellation charges, customer must call Liberty General Insurance helpline number 1800 266 5844 or register the claim online by visiting the link www.libertyinsurance.in.  

Zero Cancellation (Trip Cancellation Extension) Insurance cover is available as understated.

• 1. Only for domestic flights booked directly on www.spicejet.com, mobile site and mobile application.
• 2. Applicable for flights with a departure time beyond 36 hours from the booking time and the travel date should not be more than 90 days from the date of booking.

No, This product is available only in the booking flow and cannot be added once the flight ticket is booked.

Customer needs to submit the following details with Liberty General Insurance

• 1. SpiceJet Flight Ticket
• 2. Cancellation confirmation along with refund amount received from SpiceJet.
• 3. Policy Document.

Customer will be refunded the cancellation charges (excluding convenience charges and any add-on) levied by SpiceJet, up to a maximum of INR 5000.

Yes, the claim should be submitted post cancellation of ticket with SpiceJet and up to a maximum of 10 days from the date of travel.

To file a claim the cancellation of booked flight ticket must be done 24 hours prior to the scheduled departure time.

A customer is not eligible to receive the claim under following scenarios

• 1. Cancellation of ticket in less than 24 hours of travel
• 2. Customer registers the claim after 10 days from the date of travel
• 3. Customer fails to provide the required details to Liberty General Insurance

Yes, Liberty Secure Travel Insurance cover is applicable for non-refundable flights as well.

Yes, you can opt for this cover for all passengers on a PNR by adding it for all passengers and by making the complete payment

Yes, you have the choice of opting for either both flights or only one flight in case of round trip or multi-flight booking.

Yes, you can file the claim against the partial cancellation of booked flight ticket.

Liberty Secure Travel Insurance cover is available for the Indian nationals for the age group from 3 Months to 70 years.

The maximum amount that can be claimed is INR 5000 under this product.

In case a customer misses his/her flight for whatsoever reason, the amount paid for Zero Cancellation (Trip Cancellation Extension) Insurance cover will be forfeited.

Once your booking is confirmed, your Policy copy is immediately sent by Liberty General Insurance to the e-mail address which you registered while making the booking. If you still haven’t received any e-mail, please contact Liberty General insurance at their helpline number 1800 266 5844 or write to them at care@libertyinsurance.in.