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Gurgaon, 1 February, 2016: SpiceJet, the favourite budget airline takes
another industry lead to offer a unique product called ‘Fly For Sure’
for greater customer ease in case of flight disruptions. It entitles a traveller booked
on SpiceJet, a guarantee of flying in the next twenty four hours in case of a flight
delay beyond (90) minutes, missing a flight (no-show) not exceeding 30 minutes from
airport check-in closure of the original flight or a flight cancellation by the
airline.
With ‘Fly For Sure’ you get to fly, in spite of the above unforeseen
circumstances. Passenger can purchase this add-on product at Rs. 299 (all-inclusive)
while booking for the flight and SpiceJet will reimburse the passenger for an alternate
flight ticket (not exceeding double the price of the original ticket or the cost of
second ticket, whichever is lower) on the airline of their choice in the same sector of
the original booking within 24 hours of the original scheduled booking with SpiceJet.
In order to be eligible to receive the claim benefit, the customer needs to mandatorily
submit all required documents/information within seven (7) days of completion of travel
on the subsequent booking.
Mr. Amit Srivastava – VP Business Development, SpiceJet, said, "Flight
disruptions cause lots of inconvenience to passengers; hence putting customer
convenience first we have introduced ‘Fly For Sure’ which enables the
passenger to complete the travel without any extra financial burden.”
The feature which is currently live is only available for the domestic sector and on the
purchase of flights up to seven (07) days in advance. The product is not available for
booking made for group(s) and0or infant(s) and is non-cancellable and non-refundable in
isolation.
NOTE to Editor: According to DGCA reports, between January 2015 to
December 2015, flight disruptions formed a huge chunk of the passenger complaints at an
average of 27.3%. The number of passengers affected by cancellations were 1,16,645,
while 7,31,637 passengers faced delays and 13.175 passengers were denied boarding
across airlines in the same period.
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